Things To Know

DO I NEED TO SET UP AN ACCOUNT?
Yes. It is a requirement to shop on the site, but you’ll enjoy the following benefits if you do:
Track your orders.
Review past purchases.
Request your exchange.
Access the Wish List
Write product reviews.
Save your address and card details for faster shopping, etc.

WHAT PAYMENT METHODS ARE ACCEPTED?
Visa/MasterCard credit Cards
All Debit Cards including Maestro
33+ Net banking options

IS IT SAFE TO USE MY CREDIT CARD ONLINE?
Absolutely. Your personal information and security is important to us. We use trusted and secure online payment gateways and all orders are processed through this system. Additionally, we confirm the provided billing address with the address on file with your credit card company.
Transaction security
All transaction information passed between our site and online payment gateways’ systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed un-encrypted to prevent tampering. You can be completely assured that nothing we pass to online payment gateways’ servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Can I cancel an order?
A confirmed order cannot be cancelled under any circumstances. An order is deemed confirmed after we receive payment for the same. Refunds for any paid transactions will not be done. No exchanges of products sold on the website will be done in our stores at any times.

My order is not being accepted?
Please retry after sometime, if it repeats, write to us with the error details at mailus@vivektailors.com. We will respond to you within 48 hours.

What is the house color of my child?
Please contact your school for this information.

Can I order the uniforms in person?
If for any reasons, you wish to buy your uniforms in person then you are always welcome to visit our stores throughout the year. You can check the work timings and address of our stores here.

Do I get an order confirmation after placing my order?
Yes. You will receive an E-mail to your registered email id from us confirming the order once we receive your payments.

My child does not fit into your standard sizes. How do I place my orders?
Please visit our stores for a custom fit solution. However, please keep a period of at least 4-6 weeks from beginning of the term year while ordering if you wish to have the uniforms turned in before the school starts.

When will I get my uniforms?
We aim to dispatch school uniform orders within the shortest time of you placing your order. We do our best to get your School Uniform to you as soon as possible. However, during the peak months of April and May, timescales do run a little longer.   To ensure you receive your uniform before the start of the new academic year, please place your order well in advance (we recommend 3-4 weeks prior to the start of term). You can read more on this in Shipping.

What if the uniforms delivered are not as per my order?
Please call our customer service representatives at our helpline number. They will help you to make your exchange. You can read more on this in Returns.

Do I get a bill for my order placed?
We will send you the bill along with your uniforms to your delivery address.

Do I have to pay additional taxes on my purchase?
All prices are inclusive of all taxes. You do not need to pay anything extra. However, incidental charges would be applicable.